Ohio Nursing Homes Receive Favorable Ratings

The  Guide contains useful information about
nursing homes and residential care facilities

Families of nursing-home residents across the state reported overall satisfaction with the care being provided to their loved ones in 2012, according to results of a state study.

In the latest survey, 25 facilities scored higher than 94 percent. The statewide low was 66 percent for an overall rating, and the high was 97.5 percent.

The satisfaction ratings are available on the Ohio Long-term Care Consumer Guide.   The Consumer Guide includes other information about nursing homes and residential care facilities, including inspection results, a list of available services, staffing levels, results of resident surveys and more.

"Selecting a nursing home that can provide the right care in the right ways for ourselves or a loved one is one of the most important choices we may have to make in our adult lives. This survey and Ohio's Long-term Care Consumer Guide are important tools for families who expect, and deserve, excellence," said Bonnie Kantor-Burman, director of the Ohio Department of Aging. "The survey and the guide emphasize our commitment to quality care. Consumers must be fully informed about their options if we are to expect that they will, in turn, demand excellence for themselves or their family members."

The family satisfaction survey was conducted between May and December 2012 by the Scripps Gerontology Center of Miami University in Oxford, Ohio, on behalf of the Ohio Department of Aging and under the direction of the Office of the State Long-term Care Ombudsman. More than 27,000 family members and 948 homes participated. Of the 721 participating homes with statistically significant results, 387 scored above the state average and 229 scored 88 or better, which earns them an additional "quality point" in a reimbursement formula used by the Office of Medical Assistance (Medicaid) to reward quality in nursing homes. Survey costs are supported by a fee charged to nursing homes by the state.

This year, the department revised the survey to better capture the needs and ideas of families. For this reason, Kantor-Burman cautioned against directly comparing the survey results with those from previous years. "This survey reflects our increased focus on person-centered care and caring and our new quality-based reimbursement formula. We expected that these changes may have an impact on the statewide average. We are especially pleased with the larger than usual response rate and are gratified by the number of families who are so involved with their loved ones' care."

"In addition to assisting families in choosing quality, person-centered nursing homes, this survey also is a tool to help long-term care administrators and staff improve the care and services they provide," added Beverley Laubert, the State of Ohio Long-term Care Ombudsman. "Staff, residents, families, advocates and state leaders continue to work together to ensure choice, respect and self-determination for all, regardless of where they call 'home.'"

The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions that sum up the respondent's perception of the home: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Seven facilities scored 100 on both questions:

• Edgewood Manor of Greenfield I, Greenfield, Highland County
• Glenmont, Hilliard, Franklin County
• Morrow Manor Nursing Center, Chesterville, Morrow County
• Mount Notre Dame Health Center, Cincinnati, Hamilton County
• Saint Angela Center, Pepper Pike, Cuyahoga County
• Ursuline Center, Toledo, Lucas County
• West View Manor Inc., Wooster, Wayne County

The most recent family satisfaction data complements the 2011 resident satisfaction survey results on the Consumer Guide site. The department will survey resident satisfaction again in 2013.

Top 25 Ohio Nursing Homes for Family Satisfaction

Facility Name	City	County	Overall Score*
Bradley Bay Health Center	Bay Village	Cuyahoga	97.49
Saint Angela Center	Pepper Pike	Cuyahoga	97.23
Glenmont	Hilliard	Franklin	96.93
Willow Brook Christian Home	Columbus	Franklin	95.93
Morrow Manor Nursing Center	Chesterville	Morrow	95.87
Little Sisters of the Poor	Oregon	Lucas	95.63
Kendal at Oberlin	Oberlin	Lorain	95.51
Deupree Cottages	Cincinnati	Hamilton	95.41
Rest Haven Nursing Home	McDermott	Scioto	95.18
House of Loreto	Canton	Stark	94.98
Mount Notre Dame Health Center	Cincinnati	Hamilton	94.93
Morris Nursing Home	Bethel	Clermont	94.88
Sarah Jane Living Center	Delphos	Van Wert	94.82
Alois Alzheimer Center	Cincinnati	Hamilton	94.48
Cherith Care Center at Willow Brook	Delaware	Delaware	94.47
Hampton Woods Nursing Center, Inc.	Poland	Mahoning	94.44
Apostolic Christian Home, Inc.	Rittman	Wayne	94.24
Mother Angeline McCrory Manor	Columbus	Franklin	94.16
Ursuline Center	Toledo	Lucas	94.13
Worthington Christian Village	Columbus	Franklin	93.92
Putnam Acres Care Center	Ottawa	Putnam	93.84
Twin Oaks Care Center	Mansfield	Richland	93.83
Bethany Nursing Home, Inc.	Canton	Stark	93.81
Kimes Nursing & Rehab Center	Athens	Athens	93.80
Mother Margaret Hall Nursing Home	Mount Saint Joseph	Hamilton	93.76