Transport Risk Often Overlooked as Risk of Institutional Long-term Care.

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Among the many risks inherent to institutional care are those associated with transport. The most recent illustration comes as a result of the State of Rhode Island switching to a new Medicaid transportation provider.  

Rhode Island first moved from LogistiCare to Missouri-based Medical Transportation Management on January 1, 2019. According to an article in McKnight's Long-Term Care News, the switch has been a "bumpy ride, literally and figuratively, with a flood of missed appointments, delays and other problems, according to those who testified at a state committee meeting last Thursday."

Advocates warn that, every day, a transport provider has put residents at life-threatening risk.  “Someone is going to die,” former state senator John Tassoni Jr. said bluntly at a recent hearing, according to the Providence Journal.  More than 1,000 complaints have been filed, with many patients missing scheduled chemotherapy, dialysis, methadone treatment or doctor visits. Some local nursing homes leaders have transported residents using personal vehicles as a result of transport failures and deficiencies.

“Frankly, at this point it’s become a fiasco,” said Christopher Ryan, owner and administrator of the 71-bed Pine Grove Health Center nursing facility in Pascoag, RI. “At what point does this end?”

Tassoni, who is now an executive with the Mental Health Leadership Council of Rhode Island, called Medical Transportation Management’s short tenure “38 days of hell.”

In a statement submitted to the committee, the head of MTM apologized and committed to working on the issue, noting that the company is bringing new technology to Rhode Island, and the changeover has proved challenging. The company came under fire in Arkansas for a similar string of missed appointments, McKnight’s reported in January.

This blog has repeatedly highlighted stories illustrating transport risk: 

• Man Transported to SNF But Dropped Off at Wrong Location Found Alive Three Days Later;
• Patient Discharged to Nursing Home 300 Miles Away;
• Ambulance Driver Charged with Homicide in Death of Nursing Home Resident.

Risks inherent to institutional care are among the many reasons that people are employing Aging in Place planning.